Return & Refund Policy

1. Return Conditions

• You may exchange or return a product within 07 days of receiving it.
• The product must be intact, not damaged through use, and include all accessories (ring, charging cable, product box, warranty card).
• Each product is eligible for only 1 exchange or 1 return. Exchanged products cannot be returned for a refund.
• Orders under corporate gifting/B2B programmes are subject to separate terms under the partnership agreement.

2. Return Process

• Step 1: Contact us via Fanpage, hotline or support email within the return period, providing your order code and reason for return.
• Step 2: We confirm your request and guide you on packing and sending the product to the receiving location.
• Step 3: Once the product is received and inspected as eligible, we process an exchange for a new product or a refund.

3. Shipping Costs

If the exchange/return results from our error (wrong product delivered, technical fault), we bear all two-way shipping costs. If you exchange/return for personal reasons (wrong size, change of mind), you bear the cost of sending the product back and of shipping the replacement to you.

4. Refund Timeline

We process refunds within 5–7 working days of receiving and confirming that the returned product is eligible, refunded to your original payment method.